The Second Chapter Book Exchange Program – Terms & Conditions

The Second Chapter Book Exchange Program

Last updated: April 2025

Welcome to The Second Chapter Book Exchange Program at Nena Book and Gift Store. This in-store initiative lets you trade gently used books for store credit. Help us keep great stories circulating and earn while you do it!

📍 Visit Us In-Store to Trade BooksEligibility

  • Open to individuals aged 18 years and older.
  • Customers under 18 must be accompanied by a parent or guardian.

What We Accept

✔️ Accepted:

  • All Fiction and non-fiction titles
  • Children's and young adult (YA) books
  • Classic literature

❌ Not Accepted:

  • Textbooks, manuals, encyclopedias
  • Magazines, newspapers, or workbooks
  • Books with damage, mold, or excessive markings

Evaluation & Credit Value

  • Books are evaluated on-site by Nena Book and Gift Store staff.
  • Store credit value: $1.00 to $5.00 AUD per book based on condition and popularity.
  • Staff decisions on credit value and acceptance are final.

Credit Terms

  • Credits are valid for 6 months from issue date.
  • Credits are non-transferable and not redeemable for cash.
  • Credits may only be used online toward books.
  • Can be stacked for future use but cannot be stacked above $15*.

* This helps support the ongoing operations of the program/business and ensures its sustainability

Bonus Offers

  • Get an extra $2 bonus credit when you trade in 5 or more books in one visit!

Program Use

  • Book limits may apply per visit.
  • This program is for personal use only (not bulk/commercial).

Changes & Availability

  • Available in-store only.
  • Nena Bookstore may modify or discontinue the program at any time.

Privacy

Customer information is handled according to our Privacy Policy. We do not share personal details.

Contact Us

📞 Phone: 0491299287
📍 Visit: 1/57-63 Macquarie Street Hobart Tasmania 7000

Frequently Asked Questions (FAQs)

Can I earn store credits without having a customer account?

We apologize but at this time to earn store credits customers need to have an account with us.

Can I use my store credit in-store?

No, credits are only valid for online purchases but instead of 'Delivery' choose 'Pickup' or whichever you would prefer.

Can I trade in more than 10 books?

We have a limit on the number of books that can be accepted at once but it also depends on inventory needs.

How do I know how much credit I’ve earned?

Credit is given on the spot and added to your in-store account.

How can i view how much credit I’ve earned?

You can view your store credit balance in your account details when you are logged into your customer account.

How do I apply the store credit during check out?

As long as you have store credit available on your account, and you're logged into your customer account, the value of your store credit displays at checkout in the Store credit section. You can select Apply store credit to use store credit as a payment method.

Why can't I stack my store credit above $15?

This is to support the continuation of the program so we can keep exchanging stories and ensure the business remains sustainable.