Terms and Conditions - Nena’s Little Book Explorers Club

Nena’s Little Book Explorers Club is a children’s Book Club run by Nena Book and Gift Store. Membership provides access to monthly themed Adventure Packs and in-person story time sessions.

1. Subscription Options

  • Monthly Plan: Pay-as-you-go, billed monthly.
  • Prepaid Plan: Pay upfront for the entire year at a discounted rate.
  • Packs may be collected in-store or delivered (if available). Delivery fees may apply.

2. Payments

  • Payments are processed securely via EFTPOS or Online
  • Monthly subscriptions will auto-renew unless cancelled in accordance with Clause 5.
  • Prices are in Australian Dollars (AUD) and include GST.

3. Refunds, Bookings, Cancellations & Exchanges

  • Take‑Home Craft Kit are non-refundable once collected or dispatched.
  • If an item in a pack is damaged, a replacement will be provided.
  • Refunds are not available for missed in-person sessions, though the corresponding pack will remain available for pickup.
  • Bookings are required to secure a place in each monthly session.
  • Cancellations made less than 48 hours before the event are non-refundable (Applicable to paid members only).
  • If we cancel a session due to unforeseen circumstances, you will be offered a rescheduled date or a full refund for that session.

4. Cancellation Policy

  • Members may cancel a subscription at any time by notifying Nena Book and Gift Store by Email.
  • Cancellation must occur before the next billing cycle to avoid being charged for that month.
  • Prepaid subscriptions are non-refundable but may be transferred to another child with written approval

5. Supervision & Responsibility

  • Nena Book and Gift Store is not a licensed childcare provider.
  • All children must be accompanied and supervised by a parent or legal guardian during in-store sessions and activities.
  • Parents/guardians are solely responsible for the safety, behavior, and well being of their child at all times, including before, during, and after the Club session.
  • Staff and volunteers are present to facilitate activities and assist with supervision, not to provide personal care or provide full time supervision.

6. Health & Safety

  • If your child is unwell, please do not attend the session. We reserve the right to refuse entry to anyone showing signs of illness.
  • Parents/guardians must inform us in advance of any allergies, medical conditions, or additional needs.
  • We are not responsible for administering medication.
  • Activities may involve small items not suitable for children under 3 years old due to choking hazards. Parents must inform the store so their child participates only in activities appropriate for their age and abilities.

7. Liability Waiver

To the maximum extent permitted by law:

  • Nena Book and Gift Store accepts no liability for injuries, damages, or losses arising from participation in Nena’s Little Book Explorers Club, except where caused by proven negligence.
  • Parents/guardians assume full responsibility for their child’s participation and safety.

8. Program Changes

  • Nena Bookstore reserves the right to change book selections, activities, or program structure (Parent will be notified by email before the change take effect and be advised why the changes are taking place).
  • Any significant changes will be communicated in advance.

9. Take-Home Craft Kits

  • Kits may contain small items, craft tools, and materials that require adult supervision.
  • Parents/guardians are responsible for ensuring safe and appropriate use of all kit contents.
  • Nena Book and Gift Store accepts no responsibility for injuries or damages arising from use of the kits at home.

10. Photography & Media Consent

  • We may take photographs or short videos during Club activities for promotional purposes (website, social media, flyers).
  • If you do not consent to your child being photographed, you must inform on the sign up form before the session.

11. Damage to Property

  • Parents/guardians are financially responsible for any damage caused by their child to Nena Book and Gift Store property, other participants’ belongings, or venue fixtures.

12. Acceptance of Terms

By subscribing to Nena’s Little Book Explorers Club, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.